Step 3:

Objective:       To collect all the relevant information

Method:           Information will usually be gathered by:

• Review of documents (e.g. organisation charts, procedures, policies etc.)
• Interviews with key personnel (usually the main source of information)
• Survey of existing resources (files , IT facilities, personnel etc)
• Benchmarking, visits to suppliers, review of published information or other activities

Duration:    Depends mainly on the  number of interviews (usually 4 interviews per day)

Cost:           Daily rates & total cost agreed with client in the Proposal (see step 2)